FREQUENTLY ASKED QUESTIONS
How and when can I get my child started?
Classes begin for children as young as 18 months old. We offer our recreational gymnastics and tumbling classes year round, on a month to month basis. To get your child started, you can schedule a FREE trial class today. Once we get an idea of your child’s level of experience, our knowledgeable staff will place your child in a class that is suitable for his or her age and level. Also check our our After School and Summer Camp Programs.
What are your hours of operation?
Our normal business hours in are Monday – Friday from 9am – 7pm. Please click HERE for more information on classes.
When is tuition due for for monthly classes?
Tuition is due on the 1st of each month. Your card on file will be charged on the 5th if payment is not made by then. If for some reason we do not have a card on file, a late fee of $15 will be assessed to all delinquent accounts on the 15th of the month. If tuition is not paid by the end of the month, your child will lose his or her place in class. He or she will not be able to attend class until the balance is paid in full.
Payments may be in the form of cash, check, or credit card/debit card. Payments may be made online, in person, or over the phone.
When is tuition due for for weekly programs?
After School & Summer Camp Program fees are due on Monday of each week. If payment is not made by Wednesday, a late fee of $10 will be assessed. If tuition is not paid by Friday of that week, your child will not be allowed to attend the following week unless the balance is paid in full.
Payments may be in the form of cash, check, or credit card/debit card. Payments may be made online, in person, or over the phone.
What does my child need to bring to class?
Besides a great attitude and an eagerness to learn, students should bring a water bottle to class (water only).
NO food or gum is permitted in the gym.
Can I watch my child’s class? May I drop my child off?
We do allow parents to watch in our front lobby or the observation deck upstairs. Parents or siblings not in class are not allowed in the gym area. It is also acceptable to drop your child off. Please make sure we have your correct contact information on file should we need to reach you and that you are back to pick up your child as soon as class is over.
What is the communication process between parents and the gym?
Our most effective way of communication is via email. Please provide us with your email address at the time of registration to ensure you receive all the current updates and events. If your email changes at anytime, please inform someone in the office. We will post scheduled closings in the lobby and on our Facebook page. Event sign up sheets will be at the front desk. If a situation occurs involving your child during class, you will be notified by a coach either in person or over the phone. If there is a situation regarding your account, you will be notified either in person, over the phone, or via email. All questions regarding accounts should be directed to the front desk.
Do you offer make-up classes?
You are allowed to make up one missed class per month. Classes may be made up two weeks prior or two weeks after your child’s scheduled class. Please let us know if your child is sick or plans to miss class so that we can mark your account with the expected absence. It is YOUR responsibility to schedule make-up classes either online, in person, or over the phone. No drop-ins are allowed, as we want to keep the class ratios consistent.
Holidays and planned gym closings are built in to the schedule each year. These closings will not require make-up classes.
Tuition is based on 4 weeks per month. We do not charge extra for months with 5 weeks, and we do not pro-rate tuition for months that have a holiday or planned closing.
If the gym closes unexpectedly, we will allow a make-up class.
What is the procedure for inclement weather?
During inclement weather, please check THIS page of our website or our Facebook page before your class time to see if the gym is open. If the roads are clear by early evening, the gym will most likely be open regardless of school closings. We also encourage you to sign up for our email correspondence and receive notifications via email regarding closings and events happening at the gym.
If the gym closes unexpectedly due to weather, we will allow a make-up class.
What if I need to change my child’s class day or time?
We realize that conflicts occasionally arise due to outside activities and sports. It is perfectly fine to move your child to a different day or time as long as the class accommodates the student’s level and that there are openings in the class. Please call the gym or see someone at the front desk.
How do I know if my child is progressing?
You should see your child improving from week to week. Your child should walk away from class with a feeling of accomplishment. You should witness your child perfecting the basics, as well as learning new things. The student should gradually grow stronger and more flexible.
If you notice that your child is in a rut or bored, it may be that the student needs to be moved up in level. Your child may also need to add an additional a class, as the more time your child spends in the gym, the more they will progress. Conditioning and stretching outside of the gym is also recommended to sustain strength and flexibility and will allow your child to progress quickly.
If you are unsure of your child’s progress, please call the gym to discuss their progress or talk to your child’s coach before or after class. A coach will typically approach the parent if their student needs to be moved to a different class.
How do I know when my child is ready to move up to the next level?
If you think your child needs to move the next level or if you are interested in our team program, please talk with your child’s coach. Typically a coach will approach the parent if they see that a child would benefit from moving up.
In March we evaluate recreational gymnasts for new team members. Team coaches will be assessing each and every recreational student and will let you, the parent, know if they see that your child would make a good fit for team. Emails are sent out inviting potential students that have shown interest to consider being evaluated formally and information is given regarding dates for these evaluations.
What if my child wants or needs to discontinue his/her class?
Even though we strongly believe that gymnastics is the perfect sport, we realize that it may not be for every child. Children must have the desire to take class in order to enjoy it.
If you want or need to drop your child from class, we do require a 30 day written notice. Please send an email to [email protected] with your child’s name and the reason you need to cancel class. If you discontinue without notice, you will be billed for one missed month plus late fee and then automatically dropped. Please inform the front desk receptionist if you are considering dropping your child’s class.
This is very important, as we like to maintain our ratios and your child’s spot in class will be held each month unless we are notified of a drop.
